FAQs

Which size should I choose?

Please note that our sizing may vary by product—some models run slightly larger, while others run smaller.
Always refer to the size chart provided on the specific product page and measure carefully before selecting your size.

If you fall between two sizes:

Choose the smaller size for firmer compression and support

Choose the larger size for a more comfortable, relaxed fit

If you are unsure, feel free to contact us at neencaservice@outlook.com for assistance.

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Do NEENCA knee braces contain latex?

Yes, some NEENCA products may contain latex. The material composition is clearly listed on each product page.
If you are unsure or need assistance, please contact us at neencaservice@outlook.com.

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Have customers ever reported allergic reactions?

While the likelihood is extremely low, we have received a very small number of reports of allergic reactions.
These reactions can occur due to individual sensitivity to certain materials or improper use.

If you experience any discomfort after using a NEENCA product, please contact us at neencaservice@outlook.com with photos and a detailed description of the situation.

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What materials are used in NEENCA knee braces?

Material composition varies by model.
Please refer to the specific product page for detailed material information.

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Is it normal to feel itchy or see pressure marks after wearing a knee brace?

Because our products provide medical-grade compression, mild pressure marks on the skin after removal are normal and usually disappear within a few minutes.

Regarding itching:
This is more common after exercise when sweat accumulates between the skin and silicone strips, which may cause irritation.

Recommendations:
Remove the knee brace promptly after exercise, clean your skin, and allow the brace to air dry.

Warning:
If you experience persistent redness, rash, or a severe allergic reaction, discontinue use immediately and consult a physician.

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How long does a knee brace last? When should I replace it?

Knee braces are consumable protective products. Elastic fibers gradually lose strength over time, depending on usage frequency (e.g., daily running vs. occasional walking).

General guideline:
With proper care, a knee brace typically lasts 6 months to 1 year.
If the brace starts slipping or no longer provides adequate support, it’s time to replace it.

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How should I wash my knee brace? Can it be machine-washed?

To protect the elasticity and internal components, hand washing is recommended.
Wash with cold or lukewarm water and air dry naturally.
Do not bleach, iron, or dry clean.

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How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.
If you have any issues with your order, please contact our customer service team at neencaservice@outlook.com.

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Do you offer free shipping?

Yes. We offer free shipping on orders over $60.

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What is your return policy?

We offer free returns and exchanges within 30 days of purchase.
If you need to initiate a return or exchange, please contact our customer service team at neencaservice@outlook.com.

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When will my order be shipped?

Orders are typically shipped within 3 business days.
If you have any questions regarding your order, please contact us at neencaservice@outlook.com.

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Where are your products made?

Our products are designed and tested in the United States and manufactured in China.

When will I receive my order?

For orders ship to United States, it takes 10-15 business days.
For orders ship to US territories, Puerto Rico, Hawaii and Alaska, APO/FPO addresses, it takes 12-18 business days.
For orders ship to other countries, please find our Shipping Policy.

What is my tracking number?

After delivery, the customer will receive a delivery confirmation email with a confirmation number.

What is the status of my order?

The customer will receive a confirmation email to prove that we have confirmed your order. It usually takes 3 to 5 days for processing before it can be shipped. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please visit https://www.17track.net/cn

Where is my order now?

To track your order, please visit: https://www.17track.net/cn    Enter your tracking number, and you can track your order.

Can a knee brace cause more pain?
Yes, there is a risk that you may feel uncomfortable when wearing a knee brace for the first time. The wrong fit can also make you feel uncomfortable. Therefore, choosing an orthosis with the right size, adjustability, and materials is important.

Can wearing a knee brace hurt your knee?
While knee braces usually provide support and alignment, they can also relieve pain by slightly compressing the injured part. Knee braces will not cause a person’s knees or legs to weaken. Can encourage healing.

Can you sleep with a knee brace on?
Yes, wearing your knee brace overnight is encouraged because it helps heal your knee injury faster. We often move around unconsciously while sleeping, which might worsen the damage. The knee brace will help stabilize your knee during the night and may help to reduce pain the following day.

How long should I wear a knee brace?
This depends on the reasons that you are wearing a knee brace. In case of a knee injury, you will typically need to wear a knee brace for at least a week after the date of the damage. If your goal is to prevent knee injuries during sports, wear it every time you are engaged in activities that might cause harm to your knee. Please speak to a healthcare professional for osteoarthritis and post-operative braces for further instructions.

When to wear a knee brace?
Knee braces can be a helpful therapeutic device to provide pain relief. A person or their doctor may consider a knee brace to help with one or more of the following problems:
1. Overuse injury to the knee
2. Acute injury to the knee
3. After surgery
4. Support for osteoarthritis
5. Prevent injury

How tight should a knee brace be?
The brace must be snug but not too snug, so no compression is applied to support your knee. However, if you strap the brace too tightly against your leg, the leg brace may potentially cut off blood circulation and cause severe discomfort. It is also important to have the correct length for your height and injury type.

Does knee support help knee Pain?
The right knee brace can effectively relieve pain associated with knee injuries and conditions such as osteoarthritis. They can remove the pressure off the affected area, apply adequate compression to reduce swelling, warm the joints to soften the tissue, and provide physical support to an injured knee that is weak and unstable. Braces can be used alongside other pain relief medications to manage overall knee pain effectively. 

Is it safe to run with knee braces?
You can run, exercise, and engage in sports with knee braces without any fear of harm. Knee braces exist to prevent knee injuries, provide knee support, and aid injury recovery.

Can you wear a knee brace over pants?
Yes. All you have to do is ensure that the pants fit without compressing your muscles, and you’re good to go!