Collection: neenca

Yes, we offer free standard worldwide shipping on orders over $60. Orders are typically processed and shipped within 1–3 business days. Once your order is dispatched, you will receive a confirmation email with tracking information.

Orders are typically shipped within 3 business days. If you have any questions regarding your order, please contact us at service@neenca.com.

1. Measure: Measure the circumference of your knee at the center of the kneecap.

2. Compare: Compare your measurement to the size chart provided.

Between Sizes?
Size Down: For extra compression and a tighter fit.
Size Up: For all-day comfort and a more relaxed feel.

Need Assistance? If you're unsure, we’re here to help! Reach out to us at service@neenca.com.

We offer free returns within 30 days of purchase. Items must be unused and in original packaging. If you need to initiate a return or exchange, please contact our customer service team at service@neenca.com.

A knee brace is considered a consumable item. Its lifespan depends on how frequently it’s used—for example, daily running versus occasional walking. Over time, the elastic fibers will naturally lose their effectiveness.

In general, it’s recommended to replace your knee brace after about 6 months to 1 year, or sooner if you notice reduced support or frequent slipping.

• Hand wash recommended using cold or lukewarm water.
• Use mild detergent only; avoid bleach and fabric softeners.
• Do not machine wash, tumble dry, or iron.
• Gently squeeze out excess water; do not wring.
• Air dry naturally in a cool, well-ventilated place. Avoid direct sunlight or high heat to prevent deformation.
• Store in a dry place when not in use.

Proper care helps maintain elasticity, support, and long-term performance.

Some of our products may contain a small amount of latex to enhance elasticity. If you have a severe latex allergy, we recommend reviewing the material details on the product page or contacting our customer support team before purchasing.

Most users can wear the brace throughout the day for support and protection. However, we recommend consulting with a healthcare provider for personalized guidance based on your condition.