Terms & Conditions

These Terms & Conditions govern your purchase of products from neenca.com and your use of the services provided by NEENCA. By visiting our website, placing an order, or using our services, you agree to these Terms & Conditions and any policies referenced on this page.

Please read these terms carefully before placing an order. If you do not agree with these terms, please do not use our website or purchase products from NEENCA.

1. About NEENCA

NEENCA provides braces, supports, sleeves, compression products, and related accessories designed for everyday comfort, movement support, sports, work, and active lifestyles. Product information on our website is provided to help customers choose suitable support products, but it is not intended as medical advice, diagnosis, or treatment.

If you have a medical condition, recent injury, ongoing pain, or questions about whether a product is suitable for you, please consult a qualified healthcare professional before use.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, availability, and other information on our website are accurate and up to date. However, errors, omissions, or differences may occur.

Product colors may appear differently depending on your device screen, lighting, and display settings. Product packaging, design details, or materials may be updated from time to time without prior notice, while maintaining the intended product function and quality standards.

3. Orders

When you place an order on neenca.com, you agree that all information you provide is accurate, complete, and current. This includes your name, email address, billing information, shipping address, phone number, and any other information required to process your order.

After placing an order, you may receive an order confirmation email. This confirmation means that we have received your order request; it does not guarantee acceptance of the order. NEENCA reserves the right to refuse, cancel, or limit any order for reasons including, but not limited to, product availability, suspected fraud, incorrect pricing, incorrect product information, shipping restrictions, or payment issues.

4. Pricing and Payment

Prices are shown in U.S. dollars unless otherwise displayed. Prices may change without notice. The price shown at checkout at the time of purchase is the price you agree to pay, excluding applicable shipping fees, taxes, duties, or other charges unless otherwise stated.

We may use third-party payment processors to securely handle payments. NEENCA does not store your full credit card number or payment security code on our website. Your payment may be subject to additional terms from your payment provider, bank, or card issuer.

If a product is listed with an incorrect price due to a typographical, technical, or system error, we reserve the right to cancel the order and notify you.

5. Shipping and Delivery

Shipping times, delivery estimates, and shipping fees are described in our Shipping Policy. Delivery estimates are not guarantees and may be affected by product availability, carrier delays, customs processing, holidays, weather, incorrect addresses, or other events outside our control.

Customers are responsible for providing a complete and accurate shipping address. If a package is delayed, returned, lost, refused, or undeliverable because of incorrect or incomplete information provided by the customer, additional shipping costs or related fees may be the customer’s responsibility.

6. Duties, Taxes, and Customs

For international orders, import duties, taxes, customs charges, or other local fees may apply depending on the destination country or region. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

NEENCA cannot mark orders as gifts or declare a lower value than the actual purchase price.

7. Returns, Exchanges, and Refunds

Returns and exchanges are handled according to our Return Policy. Please review that page before sending any item back.

All returns must be approved by our customer support team before being shipped back. Items returned without approval may not be accepted. Refunds, exchanges, and replacement decisions are subject to the terms stated in our Return Policy.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at service@neenca.com. Orders may be cancelled before shipment. Once an order has shipped, it cannot be cancelled and will need to follow our standard return process after delivery.

9. Product Use and Customer Responsibility

Customers are responsible for reading product descriptions, size charts, usage guidance, and care instructions before purchase and use. NEENCA products should be used only as intended.

Our products are designed to provide support, comfort, compression, stability, or protection during daily activities and sports. They are not a substitute for professional medical care. Stop using the product and seek professional advice if you experience discomfort, irritation, numbness, unusual swelling, or any other concern while using a product.

10. Promotions and Discounts

Promotional offers, discount codes, free shipping offers, and limited-time sales may be subject to additional conditions. Promotions may not be combined unless clearly stated. NEENCA reserves the right to modify, suspend, or end promotions at any time.

11. Account Information

If you create an account on our website, you are responsible for keeping your login information secure and for all activity under your account. Please contact us promptly if you believe your account has been accessed without authorization.

12. Intellectual Property

All content on neenca.com, including text, images, graphics, logos, product names, videos, icons, design elements, and website layout, is owned by or licensed to NEENCA and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, sell, or use any website content for commercial purposes without prior written permission from NEENCA.

13. User Content and Reviews

If you submit reviews, comments, photos, questions, feedback, or other content to NEENCA, you confirm that you have the right to share that content and that it does not violate the rights of any third party.

By submitting content, you grant NEENCA a non-exclusive, worldwide, royalty-free right to use, display, reproduce, publish, and adapt that content for customer service, marketing, website, product improvement, and related business purposes. We may remove or edit user content that is unlawful, misleading, offensive, infringing, or otherwise inappropriate.

14. Prohibited Uses

You agree not to use our website or services for any unlawful, fraudulent, harmful, abusive, or unauthorized purpose. Prohibited activities include attempting to interfere with website security, uploading malicious code, scraping data without permission, impersonating another person, submitting false information, infringing intellectual property rights, or using our website in a way that disrupts normal operation.

15. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment providers, shipping carriers, social platforms, or other services. These third parties operate independently from NEENCA. We are not responsible for their content, privacy practices, policies, or services.

16. Disclaimer of Warranties

Our website, services, and products are provided to the fullest extent permitted by law. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.

Product performance may vary based on individual fit, body type, activity level, usage, care, and other factors. No information on this website should be interpreted as a guarantee of a specific result.

17. Limitation of Liability

To the maximum extent permitted by applicable law, NEENCA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws that cannot be excluded or limited.

18. Indemnification

You agree to indemnify and hold NEENCA harmless from claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms & Conditions, misuse of our website, infringement of third-party rights, or unlawful conduct.

19. Governing Law

These Terms & Conditions shall be governed by applicable laws to the extent permitted by law. Where consumer protection laws apply in your country or region, these terms will not limit rights that cannot legally be waived.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Your continued use of our website or services after changes are posted means you accept the updated terms.

21. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: service@neenca.com
Website: neenca.com

Related pages: Privacy Policy | Shipping Policy | Return Policy | FAQs | Contact Us