Shipping Policy

Shipping Policy

United States Shipping Options

Customers in the United States may choose from Economy, Standard, Priority, or Express shipping, depending on the order value and product availability.

International Shipping

For most international destinations, orders of US$60 or more qualify for Free Economy Shipping. Orders under US$60 are generally charged US$5.99 for Standard Shipping.

Shipping methods and delivery times vary by destination. The exact options available for your address will be displayed at checkout.

Some countries or regions may have different delivery times because of customs processing, local carrier coverage, remote-area service, or other destination-specific conditions.

Order Processing

Most orders are processed within 1–3 business days. Orders are not normally processed on weekends or public holidays.

During sales events, holidays, or periods of high order volume, processing may take slightly longer. If an item is temporarily unavailable or delayed, we will contact you using the email address provided with your order.

Separate Shipments

Orders containing multiple products may be shipped in more than one package. This can happen when products are stored in different warehouses or become available at different times.

If your order is split into separate shipments, you may receive more than one tracking number. You will not be charged additional shipping fees because we divide an order into multiple packages.

Shipping Confirmation and Tracking

Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

You can also track your shipment through our Track Your Order page.

Delivery Estimates

All delivery times are estimates rather than guaranteed delivery dates. Actual delivery may be affected by:

• Carrier delays
• Customs inspection or clearance
• Severe weather
• Public holidays
• Remote delivery locations
• Incorrect or incomplete shipping information
• Other circumstances outside NEENCA’s reasonable control

Duties, Taxes, and Customs

Import duties, taxes, customs fees, or brokerage charges may apply to international orders. These charges are determined by the destination country or region.

Unless otherwise stated at checkout, any import-related charges are the responsibility of the recipient and are not included in the product price or shipping fee paid to NEENCA.

Address Changes

Please review your shipping address carefully before placing your order. If you need to request an address change, contact us as soon as possible at service@neenca.com.

We cannot guarantee that an address can be changed after the order has been processed or shipped.

Delayed, Missing, or Delivered Packages

If tracking has not updated for several days or your package appears delayed, please contact us with your order number and tracking number.

If tracking shows that the package was delivered but you cannot locate it, please check your mailbox, front door, building reception area, household members, neighbors, and the local carrier before contacting us.

We will assist with the carrier investigation where possible, but carrier investigations and claim decisions may require additional time.

Undeliverable or Refused Packages

If a package is returned because of an incorrect or incomplete address, refusal, failure to collect, or another customer-related delivery issue, the customer may be responsible for reshipping costs, return shipping costs, duties, taxes, or carrier fees.